Important Notice: Customs Delays & Dry Ice Policy

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Please be advised that significant customs delays are currently affecting shipments across ALL of EUROPE AND THE UNITED STATES, with particularly significant disruptions in the following countries:

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• Italy

• Spain

• Greece

• Portugal

• United States

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These delays are outside of our control and may extend transit and clearance times.

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Dry Ice & Refund Policy

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Shipments containing dry ice are sent entirely at the sender’s own risk. Refunds cannot be issued for:

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• Shipments where dry ice has depleted during transit

• Samples that become damaged due to extended customs clearance

• Situations where FedEx does not replenish dry ice (this service is not routinely provided)

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We strongly recommend that all customers consider these risks before shipping temperature-senstive items.